Dialogue A
（Explaining How to Get the Service）
（A：Room Attendant B：Guest）
A：Excuse me．Have you any laundry？The laundry man is here to collect it．
B：No，not now，thank you．
A：If you have any，please just leave it in the laundry bag be-hind the bathroom door．The laundry man comes over to collect it every morning．
B：Thank you．
A：Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．
B：I see．What if there is any laundry damage？I wonder ifyour hotel has a policy on dealing with it．
A：In such a case，the hotel should certainly pay for it．The indemnity shall not exceed ten times the laundry．
B：That sounds quite reasonable．I hope there's no damage at all．
A：Don't worry，sir．The Laundry Department has wide experience in their work．
B：All right．Thank you for your information．
A：Not at all．
Dialogue B
（Express Service）
（A：Laundry clerk B：Mrs Bell）
A：What can I do for you？
B：Could you send someone up for my laundry，please？Room908，Bell．
A：Certainly，Mrs Bell．A valet will be up in a few minutes．
B：Good．I also have a silk dress which I don't think is color-fast．Will the color run in the wash？
A：We'll dry-clean the dress．Then the color won't run．
B：You're sure？Good！And the lining of my husband's jackethas come unstitched．It might tear over further while washing．
A：Don't worry，madam．We'll stitch it before washing．
B：That's fine．Now，when can I have my laundry back？
A：Usually it takes about two days to have laundry done．But would you like express service or same-day？
B：What is the difference in price？
A：We charge 50％ more for express， but it only takes 5hours．
B：And for same-day，will I get the dress and skirt back this evening？
A：Yes，madam．All deliveries will be made before six o'clock．
B：I'll have express then．
Dialogue C
A：Can I help you？
B：Yes．I have some laundry to be done．
A：Certainly，sir．Could you fill out the laundry form，please？
B：May I use your pen？
A：Sure．Here you are．
B：Thanks．Oh，I don't want these shirts starched．
A：No starch．I understand，sir．
B：And also I'd like this sweater to be washed by hand in cold water．It might shrink otherwise．
A：By hand in cold water，I see．
B：When will they be ready？
A：We will deliver them tomorrow evening around 6．
B：Fine，Thanks a lot．
Words and Expressions
notify v．通知
iron v．熨烫
dry-clean v．干洗
indemnity n．赔偿
mend v．修补，缝补
stitch v．缝缀
valet n．旅馆中替客人洗烫衣服的人员
colorfast a．不褪色的
express service 快洗服务
starch v．给（衣服等）浆，浆硬
